General Questions
1How long will my order take?
When your order is placed you will receive a confirmation email. It then takes 1 business days to process your order.
Door to door deliveries take on average 2- 3 business days. PAXI takes 3- 5 or 7 - 9 business days
2Do you offer returns?
Due to the intimate and hygienic nature of our products, all sales are final. We do not offer returns, refunds, or exchanges for incorrect size selection or change of mind once an order has been shipped.
Size Changes Before Shipping
If you ordered the wrong size, you may request a change before your order is shipped. Please contact us immediately on WhatsApp at 071 724 9341 to amend your order
However, we’re happy to offer exchanges under the following conditions:
Defective, Damaged, or Incorrect Items
In compliance with the Consumer Protection Act, we will provide a full refund or exchange if the product you receive is: Genuinely defective or damaged (e.g., a broken zip, torn seam).
Please note. That fitting on the garment, and it breaks. It will not be refundable
Significantly different from the item you ordered.
To report an issue, you must send a clear photo or video of the fault to our WhatsApp number within 48 hours of delivery. We will assess the issue and arrange a solution.
3Do you ship outside South Africa?
Yes, we ship all over the world. Please whatsaap 071 724 9341 for fees to your country before placing an order
4Do you have pick up options for orders?
Yes, please select pick up option on checkout and once order is placed, whatsaap 071 724 9341 to arrange pick up in Midrand.
5How do I choose my size?
We recommend customers refer to the specific size chart provided by each product, as well as consider personal preferences for fit and comfort. Use the size chart for each product and consider what feels best for you.